Subscription Policy
Article 13 — Subscriptions
13.1 Plans. The Customer may purchase certain products on a subscription basis at a 25% discount compared with a one-off purchase. Three plans are offered:
- 1 jar — one delivery every month;
- 3 jars — one delivery of 3 jars every 3 months;
- 5 jars — one delivery of 5 jars every 5 months.
The first payment is made when the order is placed. Each renewal then gives rise to a payment of the same amount, by automatic charge to the saved payment method, on the date shown in the customer account.
13.2 Minimum commitment. Each plan includes a commitment period equal to the length of one cycle: 1 month (1-jar plan), 3 months (3-jar plan) or 5 months (5-jar plan). During this period, the subscription cannot be canceled and the first renewal, charged at the end of this period (at the 1st, 3rd or 5th month, respectively), is firm and final. The subscription therefore comprises a minimum of two orders: the initial order, paid for upon subscribing, and the first renewal. This information is brought to the Customer's attention before the Customer confirms the order.
13.3 Cancellation. From the first renewal onward, the subscription may be canceled at any time, at no cost and without justification, from the customer account accessible on heykera.fr (online cancellation feature, in accordance with Article L215-1-1 of the French Consumer Code [Code de la consommation]) or by e-mail to support@heykera.fr. Cancellation takes effect immediately for the future: no further charge is made and products already paid for are delivered as normal. To avoid a given renewal, cancellation must take place before the date of that renewal, which is shown in the customer account and of which a reminder is sent by e-mail. The Customer may also suspend (pause) the subscription or reschedule an upcoming renewal from the customer account, once the commitment period has elapsed.
13.4 Renewal and information. After the commitment period, the subscription renews automatically for identical periods (1, 3 or 5 months depending on the plan). A reminder e-mail is sent to the Customer before each renewal, stating the date and amount of the upcoming charge.
13.5 Right of withdrawal. In accordance with Article L221-18 of the French Consumer Code (Code de la consommation), the Customer has 14 days from receipt of the first delivery to withdraw from the subscription contract. This right is exercised under the conditions and subject to the limitations set out in Article 7: only jars that are unopened, with their original seal intact, may be returned and refunded (Article L221-28, 5° of the French Consumer Code [Code de la consommation]). A withdrawal exercised on this basis terminates the subscription, including the commitment period.
13.6 Payment failure. If a charge fails, the Customer is informed by e-mail and further attempts are made automatically. If the situation is not remedied, the subscription is suspended and then canceled; amounts corresponding to products already delivered remain due.
13.7 Price. Any change in the subscription price will be notified by e-mail at least one cycle before it takes effect; the Customer remains free to cancel (outside the commitment period) before the renewal concerned.
