Shipping Policy

Shipping Policy — kera.™

At kera.™, we do everything we can to ensure that your order reaches you as quickly as possible and in perfect condition.

  1. Shipping times

All orders are processed and shipped within 48 business hours of payment confirmation, Monday through Friday (excluding public holidays).

  1. Delivery times

Once your order has shipped, average delivery times are as follows:

  • Metropolitan France: 7 to 14 business days
  • Belgium: 7 to 14 business days
  • Switzerland: 7 to 14 business days
  • Luxembourg: 7 to 14 business days
  • United Kingdom: 7 to 14 business days
  • Australia: 7 to 14 business days
  • Canada: 7 to 14 business days
  • New Zealand: 7 to 14 business days
  • Rest of the world: 7 to 20 business days

These timeframes are provided for information purposes only and may vary depending on the carrier or on circumstances beyond our control (weather conditions, peak periods, strikes…).

For deliveries outside the European Union (in particular Switzerland and the United Kingdom), customs duties, taxes or import VAT may be charged by the local authorities and remain the Customer's responsibility.

  1. Shipping costs
  • Shipping is free on all orders
  • If shipping costs apply to certain destinations, they are calculated and displayed automatically before your order is confirmed
  1. Order tracking

As soon as your package ships, you will receive an email containing your tracking number. You can track your order at any time directly on our website via the "Track Your Order" page, accessible from the main menu.

  1. Delayed package

If your order has not arrived by the end of the stated delivery time, we invite you to:

  1. Check your tracking status on the "Track Your Order" page
  2. Contact our customer service at support@heykera.fr with your order number

We will do what is necessary to provide you with a prompt response and a suitable solution.

  1. Lost package

If a package is declared lost by the carrier, kera.™ undertakes to offer you your choice of:

  • A reshipment of your order
  • A full refund
  1. Incorrect shipping address

It is the Customer's responsibility to verify the accuracy of the shipping address entered when placing the order. Any change request must be made within 2 hours of placing the order at support@heykera.fr. After this time, kera.™ cannot be held liable for a package that is not delivered because of an incorrect address.

  1. Need help?

Our customer service is available 7 days a week. Write to us at support@heykera.fr and we will reply within 24 to 48 business hours.