Privacy Policy

At kera.™, the confidentiality and security of your personal data are an absolute priority. We are committed to processing it transparently, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

  1. Data controller

kera.™ — Operated by MENDEL LLC Email: support@heykera.fr

  1. Data collected

We collect only the data strictly necessary to manage your orders and improve your experience, including in particular:

  • Last name and first name
  • Postal address and email
  • Phone number
  • IP address and browsing data
  • Order history

We do not collect or store any banking data: payments are handled through secure platforms (Shopify Payments, PayPal, Klarna…).

We do not collect any health data. Any information you may voluntarily share with our customer service (for example, regarding your personal situation) is treated confidentially, used solely to respond to your request, and is not subject to any profiling.

  1. Use of data

Your data is used exclusively for:

  • Processing and shipping your orders
  • Communication relating to your order or your account
  • Sending promotional offers by email (only if you have consented to this)
  • Improving our site through analytics tools (Meta Pixel, TikTok Pixel…)
  1. Retention period

Your data is retained for a maximum period of 3 years from your last order or interaction with our site. After this period, it is deleted or anonymized.

  1. Cookies

Our site uses cookies to improve your browsing experience and to measure the effectiveness of our advertising campaigns. The cookies used include in particular:

  • Functional cookies: necessary for the site to function properly (cart, session…)
  • Analytics cookies: audience measurement through third-party tools
  • Advertising cookies: Meta Pixel, TikTok Pixel for conversion tracking

You can manage or refuse cookies at any time through your browser settings.

  1. Confidentiality & security

Your data is stored securely through Shopify™ and its GDPR-compliant partners. It is never resold, shared or transferred to unauthorized third parties. Only our logistics or support service providers have access to it, strictly within the scope of their assignment.

As some of our service providers may be located outside the European Union, data transfers are governed by appropriate safeguards (the European Commission's standard contractual clauses or equivalent mechanisms).

  1. Your rights

In accordance with the GDPR, you have the following rights at any time:

  • Right of access to your personal data
  • Right to rectification in the event of inaccurate information
  • Right to erasure (right to be forgotten)
  • Right to object to the processing of your data
  • Right to portability of your data
  • Right to withdraw your consent at any time

To exercise your rights, contact us at support@heykera.fr. We will process your request within 7 business days.

You also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés — www.cnil.fr).