Refund Policy
At kera.™, our customers' satisfaction is at the heart of everything we do. Please read this policy carefully: all sales are final. We do not offer refunds and we do not accept returns. The only exception is a defective product, which we will replace as described below.
Defective or Non-Conforming Products
The following are considered covered defects: a product damaged in transit (broken bottle, seal broken on arrival), a product past its best-before date on delivery, a wrong product, or an obvious manufacturing defect.
Please note: site visuals may show slight variations in color or packaging depending on your screen and minor manufacturing updates; these do not qualify as a defect. Likewise, since dietary supplements work according to each person's metabolism, how quickly results appear can vary from one person to another and does not constitute a product defect.
If your product has a confirmed defect:
- Contact us at with your order number and a photo of the product
- No return is necessary
- After verification, we will ship you a replacement of the same product at no cost
Defective-product claims must be submitted within 14 days of delivery.
No Refunds and No Returns
For hygiene and health-protection reasons, and because our supplements are ingestible products, we do not issue refunds and we do not accept returns for any reason other than a confirmed defect as described above. This includes change of mind, ordering the wrong product or quantity, unopened bottles, or dissatisfaction with results.
Please order carefully and review the product's composition with respect to any allergies, intolerances, or medical contraindications before purchasing.
Need Help?
Our team is here to support you at every step. Email us at and we'll respond within 48 business hours.